"A relationship with an orthodontist and his/her team lasts a long time. Dr. Prose was my third and last consultation, and I'm so happy I chose him. He spent considerable time with me during that consult reviewing my medical and dental histories. My medical history was a significant concern to me because of its possible negative impact on wearing braces. Dr. Prose was both empathetic and supportive, indicating he could work with me to make me comfortable during the treatment period of 18 months. He also explained why he used Damon braces and his experience being trained as an orthodontist. Every single staff person I met during that consult was professional and welcoming. I was given a quick tour of the facility and met with the treatment coordinator who reviewed costs, payment options and insurance coverage (if applicable). The cost is a big hurdle for many of us, but I felt confident that if I was going to try braces, my best shot would be with him.
During treatment visits, Dr. Prose and his team always checked to be sure I was in a comfortable reclining position since that was an issue for me. If a wire came loose, his front desk staff always got me in quickly. I never endured emergency situations between scheduled visits, and the small problems which did occur were resolved often the day I called. I was worried about impressions because of my own particular problem. Dr. Prose said it would be lickety-split, and it was. When the post-braces pictures were taken, the person who took them kindly took one with me and my husband and made copies for me. People just go the distance here.
So Dr. Prose knows what he's doing, and that will ease the sting of flossing while wearing braces or the short term delight of wearing elastics. Everyone who treated me was gentle and upbeat. That is Dr. Prose's basic style and I suspect he has carefully built a practice where people make you feel better, not worse, while you are there.
The waiting area is comfortable, full of new magazines, and often, Dunkin' Donuts coffee. There is a monthly drawing for a fabulous gift. I never won, but I know there are others who were lucky. But that stuff is the icing on the cake, of course.
The cake at the end is your smile. This is a relationship that has a happy ending."
- Cathy S.
Review Verified on 4/30/2013